Answer Financial Honored by Verint Systems in the Engage 2016 Global Customer Awards
Recognized in the “Optimizing the Workforce” Category
ENCINO, Calif. – June 28, 2016 Answer Financial®, one of the largest auto and home insurance agencies in the U.S., announced today its recent recognition by Verint Systems for its successful application of Verint’s NET staffing and Pool Teams features. Answer implemented the features this year in support of the company’s ongoing efforts to improve work-life balance for associates. This feature provided the agent workforce with greater control and flexibility over their schedules.
Answer Financial operates four sales centers with 350+ US-based insurance agents who are individually licensed to sell multiple insurance product lines and cumulatively support all 50 states. Maintaining continual agent coverage for extended customer service hours requires orchestration. At the same time, maintaining a high level of customer and associate satisfaction is a top priority of the company.
“Creating a healthy work-life balance is important to our associates and therefore to Answer. Verint has helped us provide our sales force with greater control over their time off and scheduling,” said Peter Foley, Senior Vice President, Sales and Client Service Operations for Answer. “Since implementing the NET staffing and time-off pooling features, we’ve seen an improvement in the level of satisfaction among our agents.”
Winners were announced at the 2016 Global Customer Conference, held in Chicago in June. More than 30 companies currently using Verint software applied for the award and were judged on the level of improvement a specific program has reached since implementing the software. Since Answer’s implementation, approved time off for its agent workforce has increased by 15%.
Answer represents more than 20 insurance companies on its comparison platform, offering end-to-end mobile and online purchase options, along with 24/7 service availability. Insurance shoppers interested in comparing personalized quotes can visit AnswerFinancial.com or call 1-855-750-6627 to speak with one our licensed insurance agents.
For career opportunities at Answer, visit AnswerFinancial.com/Careers.
About Answer Financial® Inc.
Answer Financial, through its agencies Insurance Answer Center and Right Answer Insurance, is one of the largest independent personal lines agency operations in the nation, providing auto and home insurance policies directly to consumers and through a broad network of marketing partners. Answer Financial serves the growing segment of self-directed consumers searching for the best way to save money on insurance by providing one easy place to shop, compare, and buy insurance. By leveraging technology and partnerships with top-rated insurers including sister company, Esurance, Answer Financial can provide real-time comparison rates for virtually every consumer. Customers can purchase online or over the phone with the guidance of an insurance expert. Answer Financial is a member of the Allstate family of companies.